This article examines the problem of implementing integrated payment systems, or enterprise payments. As banks have grappled with this issue, the main concern has been to avoid “boiling the ocean,” finding ways to incrementally reform the myriad payment systems without the costs getting too far ahead of the benefits. In short, return on investment (ROI) has become the key. This article provides a road-map for banks to follow, beginning with a central payments database or payments hub. |