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About the Transformation
92% of Punjab National Bank’s transactions occur on alternate channels, including over 8 billion UPI transactions annually. To support this burgeoning segment, the top Indian public sector bank wanted to upgrade its mobile banking platform and build a unified digital engagement hub. A 20-year partnership made Finacle Digital Engagement Suite an obvious choice. PNB created a super app with diverse user-centric features and cutting-edge UI/UX to deliver intuitive, secure, and personalized mobile experiences. Finacle’s Digital Engagement Hub (DEH) provides seamless back-end support. The highly rated app is an early milestone in a comprehensive transformation.

Client Quote

"Technology Advancement is an ongoing phenomenon and so is our zeal to improve our digital offerings. With the help of our technology partner Infosys Finacle, we have been able to deliver many new functionalities in Mobile banking application – PNB One as well and has made PNB One a Super App. Recently, Bank has successfully delivered many end-to-end journeys for the customers. One such journey is e-OTS (Express OTS), a first-of-its-kind innovation in the banking industry"

Hemant Verma,
Chief Technology Officer,
Punjab National Bank

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