Build the Foundation for an Engaging Relationship
Finacle enables banks to design and create seamless onboarding experiences that are in syn with customer comfort and convenience in terms of pace, channel, and device. The account origination process is flexible and adaptive. One that is digital-first with self-service options, facilitates end-customer understanding of products, and offers adequate assistance as and when required.
- Financial tools for need analysis and product selection
- Flawless omnichannel onboarding journey
- Simplified customer-centric product design
Learn how Australian Military Bank, a community bank from Australia is
- Opening new accounts in under 2 minutes
- Originating savings, deposits, and loan accounts digitally
Empower Customers to Choose Wisely
A customer-centric engagement strategy demands that the bank help customers select the right products and services, in context of their needs. To enable this, Finacle offers
- Need analysis toolkit to discover the right products
- Products simulators and calculators to personalise products
- What-if analysis to allow customers to try various scenarios hands-on
Truly Digital Onboarding
A frictionless mobile-first omnichannel customer experience
- Simplified application filling
- OCR based document capture
- Biometrics onboarding and liveliness test
- Digital eKYC facility leveraging national or utility-based ID
- Digital document signing
Learn how Pinang, Bank Rakyat Indonesia’s digital lending app, is driving personalized loan processing in less than 10 mins.
Instant Account Origination
A simplified, customer-led product design combined with user centric journeys
- Application pre-fill to sign-up new products
- Automated decisioning based on a preset array of rules
- Instant account opening
- Immediate access to accounts
- Enablement with tutorials and virtual application tours
Learn how Bank of the West, a regional bank headquartered in San Francisco and a subsidiary of BNP Paribas, improved host-to-host client onboarding time by 75%.
