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Better Banking
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Prism

Overview

A bank’s myriad touchpoints today include sources of invaluable insights from unstructured data such as e-mails, chats, CRM feed, interactions on a consumer forum and social media. Unlock this value with eMudhra Customer Experience Intelligence (CEI) solution for actionable insights from analysis of text data.

App Screens

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Features

Patented Natural Language Processing Engine

Auto-classifies messages and identifies customer sentiments and problems in real-time

Features

Industry Recognition

A Gartner recognized customer experience management solution that captures data from all the internal and online customer contact points such as social media, forums and email exchanges

Features

UI Visualization Based on Tableau

An intuitive UI based on Tableau that allows easy comprehension for technologies such as Machine Learning (ML)/Natural Language Processing (NLP)

Benefits

  • Tailored insights and personalized recommendations
  • Predictive insights using machine learning and natural language processing
  • Support for a wide range of data connectors
  • Churn / delinquency prediction
  • Fraud prevention using anomaly detection
  • Support for complex reporting
App Resources
Customer experience management using PRISM
A Big Data Analytics Solution tailored for predictive insights and personalized recommendations for the customers of a bank
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Natural Language Processing (NLP) and Text Mining
Prism uses machine learning and natural language processing to extract topics and themes
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