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Blogs
Blogs
Get, Set, Digitize
The race to future banking glory between banks and credit unions has the makings of a David versus Goliath contest. And the reason the credit unions are in with
Customer Experience – The new business attitude
Last weekend I was looking for a fast broadband connectivity service for my home as my current service provider was unable to provide an upgrade in spite of mul
Personalized Bot Monitoring and Security
Personal bots can be looked at as a digital concierge for employees in an organization. Through advanced mobile interface and virtual assistants, employees can
How NOT to make debt collection a nightmare for your cu
Machine learning and AI can also help customize experiences for customers based on previous history or usage patterns of other customers with similar profiles.
A la carte your cloud
According to an IDC Infosys global cloud adoption study conducted late last year, the top two sectors to have formalized cloud strategies were telecoms and fina
Prevent Customer Churn through Exemplary Customer Exper
In this blog, learn about how FinXEdge Lend uses AI to enhance customer experiences, predict and prevent customer churn and better channel management.
ARE YOUR DEBT COLLECTION SYSTEMS UP-TO-DATE?
Auto-generated notifications: Automated notifications can be used to send payment notifications via SMS and e-mails that carry UPI payment options and offer the
Traditional trade networks in FMCG need to be modernize
FMCG traditional trade networks in emerging markets often have utterly outdated operational practices. Tech transformation is the key to giving brands better ch
Cloud: Clear Opportunity for Banking
The transformational possibilities of the cloud model have started to outweigh security and governance concerns in the banking sector. These concerns are increa
Here’s How AI Can Help Credit Unions Transform Their De
Credit unions are the new favorite of the borrowers with their membership seeing a whopping 1.1% increase in the first quarter of 2019* in US alone. However, th
Organization #Reimagined – Cultural Readiness fills the
2018 promises to be an exciting year. We’re particularly excited because we believe that we will begin to transcend the efficiency and experiential benefits of
When Will My Product Look Like Facebook?
It is the question we hear every time we start a re-imagination journey for any module. Will it ever become pretty, and provide a standardized and consistent “w
About AI, ML and Payments
There has been a lot of buzz around Artificial Intelligence (AI) and Machine Learning (ML) in recent years, specifically in the areas of fraud management and cu
The Chicken and Egg story: Unreasonable demands on a Ve
The other day, a client of mine called me up and sounded quite livid at a high profile fintech company. His son passed out of the college a few months back and
Personalized bots in loan processing
Personal bots can be looked at as a digital concierge for employees in an organization. Through advanced mobile interface and virtual assistants, employees can
The Eight Key Criteria in Core Banking Selection
Research for the Infosys Modernization Radar 2022 found that 88 percent of the systems in organizations were legacy, and more than half of those were core......
A Map as Big as the Territory
Learn about the Boston Consulting Group (BCG) article on digital disruption maps this notion of Borges’s map to emerging business architecture.
Simplify, to give your customers a better experience
If unhappy customers are indeed the greatest source of learning, then the banking sector is sitting on a gold mine. Since 2011, the proportion of customers plan
Banking Sans Banks
The emergence of any new phenomenon often spells the demise of the existing scenario. The internet revolution is credited with ending the reign of several produ
Blockchain in Banking: Moving from Hype to Reality in 2
Blockchain has been a topic of discussion ever since its inception in 2009 as the underlying technology for Bitcoin. The industry has seen intense debate and de
Blog on Roadblocks Deterring Effective Procurement Anal
Read our latest blog post to learn the challenges preventing effective procurement analytics and how Robotic Process Automation can help overcome those challeng
Want More from Big Data? Get Real!
I know it sounds ludicrous, but there are banks which indeed process several thousand transactions per second! Blink. The counter notched up another 5,000 trans
Cryptocurrencies - a fad or here to stay?
Cyptocurrency, a buzz word in the recent times has gained significant prominence since 2009 with the advent of ‘Bitcoins’. As most of us know, bitcoin was conce
Digital Payments in India: Cresting New Waves Consisten
Today’s customers have high expectations from their digital banking experiences, which have undergone a complete change over the last few years. Entire cust....
The Changing Payments Mix – Emerging Innovation Down...
The way money is spent, transferred, or exchanged has changed over the last few decades. The consumer movement from cash-based transactions to cashless tr......
Paying to Win
Payments were arguably ground zero for non-native technology-led disruption in the banking industry. Having originated there, the movement has since cascaded ov
Mobility's Shifting Landscape
The digital revolution is beginning to look more and more like a mobile revolution, at least in banking. The maturity of a bank's mobile services portfolio
Going Beyond the Basics to Maximize Digital Customer En
Banks acknowledge that consumers’ transition to digital banking is both permanent and continuous, and their future achievements rely on developing banking......
Collaboration in IOT landscape – the buzz and the big t
We are in cusp of a digital revolution, and one of the transformation factor is “The Internet of Things” (IoT). The influence and the innovation that it can pow
Achieving Financial Goals With Gamification
In Nir Eyal’s book Hooked, he explains a 4-step Hook model (trigger, action, variable reward, and investment) as key to building habit forming products.
Ageless Core Banking Systems
The year was 1959. Barclays purchased an Emidec 11001 and laid the foundation for their computer center. With the addition of another computer in 1961, Barcl...
Catering to Customers on the Cloud
Capital is expensive, compliance is exacting, competition is intense and customer dynamics have changed - that, in brief, is the 'New Normal' in banki
Taking innovation mainstream
The intent is definitely there and so are the strategies and investments to realize it. The metrics are in place to assess performance and over three-quarters o
Customer Experience in the digital age
Banks can devise various policies and strategies for customer experience, but at the end of the day, it boils down to only one basic thing – Are these strategie
Digitization in Corporate Banking
Over the last few decades, banks have largely focused on digitization of retail banking. There has been very limited focus on digitization of corporate banking.
Modernization without the mayhem
On the one side there is the legacy; a complex patchwork of disparate technologies integrated at random, upgraded incrementally and rooted in an era when produc
Be A Market Leader With Digital Banking and Intelligent
Create an enriching digital banking experience for your valuable customers with the market-leading RPA product like AssistEdge from EdgeVerve.
Banking and Financial Access for All
Asignificant segment of the world’s population remains excluded from banking. Yet as physical cash retreats, it is increasingly important to hold at least a....
Networks #Reimagined – Blockchain for Banking and Beyon
PwC's 2017 Global Digital IQ Survey says that 9 percent of financial services firms are substantially invested in blockchain. Research from Infosys Finacle
The Road to Leadership in Embedded Finance
Over the past 20 years, banking transactions, half of which used to occur in-branch, have migrated predominantly to digital self-service channels. Howeve.......
How Can ChatGPT Help Banks Provide Personalized Banking
Many customers will stick to the changes in banking behavior induced by the pandemic, while some may revert to earlier preferences, such as in-person banking.
Digital Empathy for the Color Blind
Color blindness or Color vision deficiency is the reduced ability of human eye to distinguish between shades of certain colors, mostly red or green or sometimes
‘HANUMANS’ in Banking
‘Service is the mantra’, ‘Customer is God’. We come across these slogans very often in service industries. And banking is one of the most crucial services for a
Deciphering Blockchain and Our Future
We undertake a number of contracts & transactions on a daily basis; across regions, countries, industries; as individuals, as small business owners and of c
Are we making payments faster at the cost of safety?
UPI (Unified Payment Interface) was launched on 11th April 2016 and in the last two years it has been the most preferred mode for sending and receiving mon.....
Banking reimagined
New technologies are overwhelmingly changing the strategic context of the business world across industries by altering customers’ behavior and expectations, the
Digital Banking: Making More of Less Money
The cost of living crisis that the United Kingdom has been reeling under since late last year is set to get worse, with the annual household energy bill pre....
Smart Shopping Assistant
Many of us do online shopping / offline – Showroom purchase, How about having a Smart Shopping Assistant from Bank using AI and Analytics, which can advise us i
Designing Sustainable Technology Infrastructure
According to an IBM IBV study, almost half (48 percent) of CEOs surveyed across industries say increasing sustainability is one of the highest priorities fo....
Future of Banking – The Platform takes over
Uber is arguably the most disruptive eight-year old in history. It has also inspired a breed of precocious companies that have uberized everything from hospital
Synchronizing customer service with the times
As I finished registering for ICICI's latest Facebook app, known as Pockets, I felt that I always wanted such a feature. Pockets allows an individual to tr
Collaborate we must in the Open World!
With the advent of technologies such as blockchain, bank regulations such as Europe’s second Payment Services Directive (PSD2) and the FinTech revolution, it is
Scale digital banking success with a cloud-native core
Core Banking systems are the backbone on which the financial infrastructure of the world is built on. While not as visible as many other fintech systems, co....
The Value of Recomposed Banking
Over the past few years, the banking industry in the United Kingdom has undergone significant changes. The rise of digital technologies and changing custom.....
Blockchain – Leading The Music Industry Revolution
If you happen to be a music lover and have been keeping yourself abreast with the latest in the music industry across the world, then you aren’t new to the tuss
Building a culture of analytics for all
Knowingly or unknowingly, we all do analysis and decision making in our daily lives. It could be deciding whether to hit the gym, which doctor to go to, which s
Prepare your data for demand planning: Your step-by-ste
Not all data is ready to give you insights. But it can be. In this blog post, we draw from our experience working with a global FMCG player to shed light on the
Distributor collaboration for emerging markets
Distributors, who have so far been working on ‘instinct’ will have access to data — and even predictive analytics — through a mutually beneficial distributor re
IoT in Banking – Enabling Banks’ Digital Future
IoT has the potential to impact traditional business processes in banking such as KYC, lending, collateral management, trade finance, payments, PFM, and insuran
How Can ChatGPT Help Banks Provide Personalized Banking
The future of banking is rapidly changing in response to technological advancements, shifting customer expectations, and increased competition from fintec......
People and Processes: Banking Twins
The idea of a world ruled by machines has inspired many a work of science fiction. That's just one manifestation of man's machine fascination. Another
Tackling System Complexity in Banking - part II
As discussed in my previous blog on this topic, a 'one architecture' approach enables banks to significantly reduce system complexity. Of course, the
Is your AI responsible enough?
As banks think about applying machine learning and Artificial Intelligence (AI) technologies, they have to remember that they have a responsibility towards thei
How to build a seamless data acquisition system for 400
From our experience working with multi-national retailers, we’ve learned that everyone understands the value of data. But where they all struggle is in acquirin
Make Legacy a Thing of the Past
Modern technology is at the forefront of growth and innovation in almost every business. The likes of Amazon, Netflix, and others who embraced digital as.......
Internet today, mobile tomorrow
The recent Finextra article, "Consumers remain resistant to digital banking aspirations" resonated well with what I think about social media, mobile b
Transforming Cross-Border Payments: The Rise of Regiona
In this article, we discuss some of these regional initiatives and highlight key areas that banks should prioritize in their technology modernization journey in
Revamp The Efficiency of Your Contact Centers with Assi
Learn how to transform your customer experience framework with AssistEdge Engage, our automation and AI-powered solution that will boost the efficiency of your
Moving a Step Closer towards Autonomous Banking
The Infosys Finacle - Efma report on retail banking mentions that 53% of the banks feel that pervasive automation will be one of the key drivers for digital tra
The Forecast Is a Hybrid Mix of Cloud for Banks
Banks are moving into the cloud as part of their digitalization efforts, more purposefully and faster than ever. They are finally transforming from long-hel....
Predictive Analytics Making its Way into Banking
Ever wondered how some companies manage to delight their customers by offering just the right kind of products and services at the right time? Clearly, they hav
Reimagining Entitlements Control in Banking Through....
Data privacy regulations are coming into force across geographies. Thus far, nearly 137 out of 194 countries have enacted data privacy laws for business a......
Banking on Cloud: It’s Time To Take the Hybrid Approach
Taken the time to reflect, there’s indeed an interesting parallel between the very philosophy of banking and the cloud. Banks grant commoners the independ......
Functionality versus Process versus UI versus Regulatio
Functionality and processes were built into the core banking solution, based on the software's country of origin. The primary design was based on the knowl
Treasury on the go! - Finacle
Treasury on the go! Mobility for treasurers September 11, 2001 6.00 PM IST, Location: Fort Mumbai; Traders are slowly beginning to square off their positions an
Are we ready for m-banking?
I became the proud owner of the coveted iPhone and straightaway got down to business, enabling M-banking on my bank account. After installation I was mighty ple
CBDC Explanations & Opportunities for Finacle
On February 1, 2022, India’s Finance Minister Ms. Nirmala Sitharaman announced that India’s Central Bank, the Reserve Bank of India (RBI) will introduce digi...
Making Social Count
The banking sector's approach to social media thus far can broadly be described as 'willing but watchful'. That's understandable, considerin
Finacle Blog: Harnessing the Power of Next-Gen AI
The introduction of ChatGPT, a language model developed by OpenAI, revolutionized the evolving landscape of artificial intelligence (AI), profoundly impacti,,,,
How Decentralized Finance (DeFI) Is Changing the Fac...
Lending, borrowing, selling, and buying have gone on for centuries. These are important aspects of finance, which are for the most part managed by centraliz....
Digitization of core banking
Truly digital is all about transformation spanning experience, engagement and business engine layers. Focusing only on enabling new channels or touch points is
Building compliance with enterprise-class components
Does the banking sector really need more regulation than it already has coming? A UK IT trade body is proposing 'enforceable infrastructure standards'
From demand planning to on-ground ops: Five ways in whi
Having a clear view of your end-customer preferences can help you in more ways than one. Today, we discuss five fundamental ways in which sell-through data can
Partnerships are the Future of Banking
First the good news: millennials vote banking as the sector most in need of disruption. Now the bad news: most millennials believe that disruption will be deliv
Defining Digital
An effective digital strategy can boost profitability by 40 % or erode it as rapidly as 35% in the next 5 years - if you don't get it right, says one study
Low code/ no code helps banks innovate faster and bette
Today’s customers have high expectations from their digital banking experiences, which have undergone a complete change over the last few years
Internationally Accepted Graphical Symbols and Codes fo
An article on "Brain Mapping" that I read recently had some interesting insights on the working of our brain. A study at 3M Corporation concluded that
Need for a Unified Content Strategy in the Changing Ban
A pronounced shift in the banking scene, from brick and mortar edifices to virtual spaces, begs the remark, "Banks are dead, banking is alive." Giant
Cocktail vs. Mocktail in Banking
Digitalization has touched almost every aspect of our life in some or the other way and we see a lot of innovation driven by digitization.
PRODUCT DNA: How successful product companies innovate
A popular perception is that companies can drive innovation and build great products by talking to and seeking regular and timely feedback from potential and ex
What Banking IT Solution Vendors Can Learn From Peer In
The banking IT solution provider can definitely learn a lesson or two from the trends that are emerging from peer industries. An evaluation of the interesting d
How Can ChatGPT Help Banks Provide Personalized Banking
In the wake of the global COVID-19 pandemic, the financial services industry is in the throes of a digital renaissance. Banks and financial institutions inv....
The Internet of everything
The Internet of Everything (IoE) can potentially create incremental economic value of up to US$19 trillion within this decade. As everything from automobiles to
Turning Sustainability Plans into Action with Technolog
Amidst the growing focus on sustainability, many organizations are recognizing the importance of environmental stewardship and are taking steps to reduce.......
The Why and How of Recomposed Banking
The banking sector has been changing rapidly for years. But never before has it experienced so much change along so many dimensions at such speed. Conside......
Corporate Banking: Stressed Corporate assets management
In an ideal world, a bank’s profitability would be a function of its net interest margin, fee income, and operational efficiency. But a well-known fact in the b
How banks can accelerate innovation with APIs
Several new business models are gaining interest globally. This blog looks at how APIs can power new archetypes that are most relevant to banks going forward.
How Decentralized Finance (DeFI) Is Changing the Fac...
The tide is shifting in favour of big banks I was reading an article recently about something unexpected happening in the US markets. While th...
When IT inhibits innovation
The 2013 Efma-Infosys study on Innovation in Retail Banking clearly establishes that banks are increasing investments in innovation, drawing up detailed strateg
Virtual Personalization Evolution Spectrum
Banks have come up a long way in delivering the best of the best Digital Banking experience to their customers. Today, just open your bank application or we....
Insights drive all aspects of banking
Advanced analytics technologies can help banks leverage the abundance of data at their disposal to gain granular, real-time insights into every aspect of bankin
Coping with compliance
Banking's systemic complexity is often cited as one of the principal causes of the 2008 financial crisis. But the tidal wave of regulation set off by that
Essentials of a successful customer journey program
When we journey to a new place we are attracted by the surroundings and we like to take selfies and pictures that we can post on social media.
Possibilities #Reimagined – More Things to Bank on
By 2021, 50% of banking users worldwide will use a smartphone, PC, smartwatch or a tablet to access financial services, a 53% increase from the current figures.
Finacle Blog:Democratising Public Good, the Indian Way
The world’s largest democracy is leading democratisation in other areas as well. The most notable in recent times is instant digital payments on the unified....
Tablets for the Bank Workforce
Riding the crest of the technology wave, banks today are making a beeline for tablets for the use of their customer-facing workforce. While most banks have acqu
Fintech Alliance Assessment: Four Criteria that Matter
A fintech alliance plays a significant role in a bank’s digitalization strategy. Digital banking, combined together with fintechs’ complementary capabilities, r
3 Things We Could Learn From Startup Talents
"When I started my career, one of the many requirements for a job is technical or business domain skills. Along with the career development, communication and m
Can banks ward off fintech challenge with a startup men
In recent years, the Bank, that grand edifice of solidity and security from days past, has come under threat from sources ranging from regulators to customers t
Building a Customer-Obsessed Bank:
RAKBANK is one of the most dynamic financial institutions in UAE, founded in 1976. The bank caters to various customer segments, ranging from retail, busi......
Systems' Integration or Organizations' Integr
It might be interesting to view Systems Integration work through the lens of organizational behavior. A typical vendor-client relationship between two firms is
A TURN OF THE TIDES: CAN BIG BANKS CONVERT DEPOSITORS’ FLIGHT TO SAFETY, INTO SUSTAINABLE LONG-TERM GAINS?
Tracking Mobile Banking Innovation - II
The emerging markets have the numbers and the ambition, but innovation is not necessarily or innately indigenous. That was where I signed off in my last post, s
Corporate Credit Appraisals and Decision making
Corporate Loans occupy a significant size in the asset portfolio of large banks. Most banks have a well-defined corporate credit department comprising relations
Increasing Your Teams’ Productivity in Remote Working
Amid the spread of COVID-19, which has officially reached a pandemic status, most of the global organizations have rolled out mandatory work-from-home policies
Driving customer-centricity in lending
Concerned about potential losses due to the wayward economic conditions, traditional lenders are tightening standards.
Skilling Up for Business Model Innovation
Skill Development is the real catalyst for driving business model innovation. Financial ecosystems in many countries are short of the skills needed for a co....
Wealth Management and the Future of Changing Business
The wealth management industry is gearing up for tectonic shifts across the world. Globally, affluence in multiple segments is increasing, while consumer con...
Why are cognitive solutions important? — The need, impo
In this blog, learn about the benefits of cognitive solutions like driving business revenues, improving decision making and less human involvement.
Personal Data Everywhere?
Riding the crest of the technology wave, banks today are making a beeline for tablets for the use of their customer-facing workforce.
Artificial Intelligence – here for good
What comes to mind when you hear Artificial Intelligence? Perhaps one of those slick videos of robots making an omelette or an android (a humanoid robot – as it
Esg in Indian Banking Sector: An Equation of Growing Im
Man-made climate change is the most pressing concern of our times. To tackle this challenge, governments and regulatory bodies across the world are drivin......
CRM Soars to the Cloud
Globalization brought in its wake the dictum "customer is king." A couple of decades, slowdowns and recessions later, companies still subscribe to thi
From 'Mobile Also' to "Mobile First&#039
Around 590 million customers banked on their mobile phones in 2013. In just four years that number will cross a billion, equivalent to about 15 percent of all g
How can Financial Institutions Achieve Optimal Customer
The analysts globally are quick to acknowledge the detrimental impact this event may potentially have on the world economy. According to a report by McKinsey, c
Assured Inevitability
The way money is spent, transferred, or exchanged has changed over the last few decades. The consumer movement from cash-based transactions to cashless tran....
Virtual Currency
Currency is broadly defined as anything that can be used as a medium of exchange to buy or sell goods and services. This need not necessarily be a physical obje
Beatitudes of Customer Experience
Banking as an industry was one of the most thriving industries from the industrialization era or even before. It has been the cornerstone of many key transforma
Blockchain – Challenges in adoption
Blockchain is one of the emerging technologies which has evolved over time significantly. Industry predictions suggest that the space is expanding.
How Banks Can Get A Competitive Edge With Intelligent A
Check out why banks should get on intelligent process automation for achieving a competitive edge over other banks while gaining exponential increase in revenue
Licensing models for Personalized Bots
RPA technology, it’s important to think about licensing. License models in RPA are tremendously diverse across the vendor landscape, making it impossible to com
Personalized bots in the IoT environment
RPA market trends have witnessed an ever-evolving trend of constant innovation on how the solutions address critical business problems. What started as a soluti
Frictionless Customer Experience
In this digital era, everyone talks about the importance of customer experience. However, many businesses often confuse customer experience with customer servic
The curious case of ‘Online Banking
In this blog, learn about the three perspectives and the 3 advantages of online banking platforms with relevancy and continued usage.
Niche services in banking - It's the icing that ma
For years together, any product innovation in the banking world was focused around same or similar segment of customers. A significant shift in the target segme
Blockchain: The Race to Production Begins
In the past year the banking industry has been buzzing with the benefits that blockchain technology offers and progressive banks took a step further to implemen
How Decentralized Finance (Defi) Is Changing the Face
Lending, borrowing, selling, and buying have gone on for centuries. These are important aspects of finance, which are for the most part managed by centra.......
Are Platform Banking and Bank-as-a-Platform, one &
The information industry has evolved from monolithic applications, to client-server technology, to thin connections, to components & services, and the lates
Green, the new black
Since it burst into our collective conscience in the sixties, modern environmentalism has become an increasingly dominant motif in policy parlance. For business
And the award goes to
The 2012 BAI Finacle Global Innovation Awards were recently held during the BAI Retail Delivery Conference, held in Washington, DC October 8-11. In their second
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