About Qorus-Infosys Finacle Banking Innovation Awards
Banking is being redefined by bold ideas and breakthrough innovations. From reimagining customer experiences and launching new products to harnessing modern technologies, transforming operations, and advancing sustainability, banks around the world are pushing the boundaries of what’s possible.
Now in its 13th edition, the Qorus–Infosys Finacle Banking Innovation Awards celebrates the most impactful banking innovations emerging from across the globe. The program shines a spotlight on Next-Gen banking initiatives that push boundaries and set new benchmarks for what banking can achieve. Over the years, the awards have become a much-loved global platform for celebrating banking innovation—bringing together the industry’s brightest ideas, visionary innovators, and transformative initiatives that are shaping the next era of banking.
Why Participate?
Awards Categories
Business Model Innovation
This category honors creative new strategies and initiatives that transform the bank’s business model to expand or redefine its role in the evolving ecosystem. This category aims to acknowledge banks that have spearheaded transformative efforts to compete in the realm of "new-age banking". This includes scaling novel models like a digital-first proposition, embracing embedded finance, marketplace banking, super apps, BaaS, API monetization, and alternate revenue models.
Product and Service Innovation
This category honors creative new strategies and initiatives that transform the bank’s business model to expand or redefine its role in the evolving ecosystem. This category aims to acknowledge banks that have spearheaded transformative efforts to compete in the realm of "new-age banking". This includes scaling novel models like a digital-first proposition, embracing embedded finance, marketplace banking, super apps, BaaS, API monetization, and alternate revenue models.
Customer Experience Innovation
This category showcases initiatives that leverage modern technologies and AI to reengineer customer experiences across digital and physical channels, including conversational banking, unified digital engagement, and seamless omnichannel journeys. It also recognizes impactful marketing, sales, and distribution innovations that create engaging brand experiences, optimize channels and advertising, and strengthen customer communication. Entries should demonstrate measurable impact on customer satisfaction, loyalty, retention, and advocacy.
Business Banking Innovation
This category recognizes banks that are driving breakthrough business banking innovation and digitization across channels, cash management, payments, treasury, trade and supply chain finance, and similar areas. It showcases banks driving such digital innovation to deliver tailored, efficient solutions enabling SMEs, mid-sized businesses, and large corporates.
Operational Transformation
This category awards banks that have successfully navigated complexities through process re-engineering and operational transformation, laying the foundation for profitable and resilient growth. Initiatives include scalable automation and process transformation that enhances efficiency, risk management, cybersecurity, and governance. The category also recognizes workforce transformation efforts that strengthen employee experience, reskilling, and organizational readiness for the future.
AI-led Value Creation
This category recognizes pioneering AI-driven banking initiatives leveraging predictive, generative, and agentic AI to deliver substantial business value. It honors solutions that enhance operational effectiveness, decision-making, and customer experiences at scale, supported by robust data foundations. Entries must demonstrate measurable ROI and reflect strong responsible AI practices, including governance frameworks that ensure ethical, secure, and sustainable AI deployment.
Modern Tech Innovation of the Year
This category recognizes banks leveraging modern technologies to architect the future of banking. It celebrates impactful use of AI, Blockchain, Open APIs, IoT, Mixed Reality, stablecoins, and digital assets to unlock new possibilities. The award also honors contemporary core transformation initiatives, including composable architectures and “hollowing the core” strategies that modernize infrastructure while enabling agility, scalability, and innovation at speed.
Social, Sustainable & Responsible Banking Innovation
This category honors banks that demonstrate leadership in ESG through responsible operations and innovative customer offerings. It recognizes initiatives that advance financial inclusion, rural banking, climate-linked financing, and measurable community impact. Entries should reflect a strong social purpose, commitment to sustainable growth, and meaningful support for customers and communities in their long-term journey.
Transformative Innovator of the Year
The winner is a bank or banking group that has successfully achieved a best-in-class transformation approach to create and deliver tangible value. Their corporate vision also commits it to continuous innovation and a journey of digital transformation to ensure the organization remains relevant, agile, and capable of adapting to the ever-evolving business landscape.
Neobanks and Fintech Player Special Award
This category recognizes pioneering innovations from digital-only banks, neobanks, and fintech players. It honors pure digital operating models, disruptive financial propositions, sustainable fintech economics, and impactful bank–fintech transformation partnerships. Entries will be evaluated on the disruptiveness of the proposition, scalability, sustainable unit economics, and measurable industry impact in reshaping competitive dynamics and advancing modern banking.
2025 Awards Ceremony Highlights
Re-live the grand awards ceremony of 2025 edition held in Athens, Greece.
Award Winning Innovations
Explore innovation stories from past award winners and gain insights into the strategies, technologies, and ideas shaping banking around the world.
Press Release: 2025 Awards Announcement
Winners of Qorus-Infosys Finacle Banking Innovation Awards 2025 Announced
Innovation Insights from Qorus-Infosys Finacle Partnership
Innovation in Retail Banking Report - 16th Edition
Now in its 16th edition, the Innovation in Retail Banking Report, developed collaboratively by Infosys Finacle, Qorus, and Jim Marous has become a trusted benchmark for banks worldwide to assess their innovation and digital transformation progress. Over the years, the report has helped banks track how effectively they are reimagining products, scaling capabilities, and converting digital transformation investments into measurable business impact.
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