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Celebrating Banks That Are Inspiring Better Banking
About the Award
We are living in times of unprecedented change. An era that demands relentless customer-centric innovations to stay competitive and relevant.
In these unparalleled times, the Infosys Finacle Innovation Awards program aims to inspire and celebrate innovations within the Finacle ecosystem. The program recognizes financial institutions that are on their path of inspiring better banking by taking novel approaches to differentiate themselves and staying ahead of the competition. It celebrates banks who never stop their relentless drive to keep creating ‘better’ value for their customers and stakeholders. Inviting all those banks whose core focus is innovation and are driving digital transformation with speed and scale.
Recognition for your team on a global platform and inspire industry peers across 100 countries
Select stories will be nominated on other industry award programs in consultation / approval from your bank
Select stories will be promoted across Finacle and other industry platforms
Build the personal brand of your bank’s key stakeholders on social media and key industry platforms
Contribute to the environment – we will plant and maintain five trees for every unique nomination
Business Model Innovation
Think embedded banking, marketplace banking, Banking-as-a-Service, digital-only propositions. As the industry changes, banks must recompose legacy models. This category recognizes modernizing tech and leading transformation for “new-age banking”.
Channel Innovation
Think innovations across traditional, contemporary, and emerging channels. With the growth of channels, and apps, banks must enhance customer engagement. This award recognizes banks that offer convenience, speed, personalization, and accessibility.
Corporate Banking Innovation
Think corporate banking innovation and digitization across channels, cash management, payments, treasury, trade finance, and more. This category recognizes banks driving such digital innovation to deliver tailored, efficient solutions.
Ecosystem-led Innovation
Think ecosystem, FinTech partnerships, APIs-powered propositions. Banks now fulfill a range of banking-adjacent and non-banking needs, in partnership with ecosystem members. This category honors banks that create value to engage and retain customers.
ESG-led Innovation
Think sustainability, environment, and best business practices. Businesses aim to enhance ESG performance as the world focuses on sustainability, inclusivity, and accountability. This category honors banks embracing ESG and meeting emerging needs.
Maximizing Customer Engagement
Think reimagining engagement across onboard, converse, service, sell. Digital-age customers are sophisticated, demanding personalized, frictionless experiences. This award recognizes banks that reimagine engagement through the customer lifecycle.
Process Innovation
Think better operations with smart processes, augmented workforce, and technology advantage. This award category felicitates banks that re-engineer flexible, adaptable processes for customer-centric, digital, and automated growth.
Process Innovation
Think better operations with smart processes, augmented workforce, and technology advantage. This award category felicitates banks that re-engineer flexible, adaptable processes for customer-centric, digital, and automated growth.
Product Innovation
Nominate your best product innovations. This category recognizes banks that launch innovative products aligning with customers' digital lifestyles, driving sustainable growth such as new products, enhancements, or product categories.
Transformation Excellence
Think progressive modernization, agile delivery, DevOps, and complex transformations. This category recognizes banks that have set an example for executing a best-in-class transformation program to create, deliver, and capture value.
All the winning entries will be documented into an innovation showcase booklet capturing highlights of the winning initiative. The intention is to further the objective of peer learning for the Finacle community.
Santander Global Connect allows us to help UK businesses of all sizes to seamlessly manage their international transaction and cash management banking needs, as well as to develop and grow relationships with existing customers and support the international growth needs of new customers. There has never been a more important and exciting time for businesses to consider international expansion. The tool is crucial to assist both customers and our own international banking strategy, now and in the future.
John Carroll Head of International and Transactional
Santander UK
Partnering with Infosys Finacle has allowed the Bank to develop and integrate the Finacle API Connect with our Open Banking ‘Holder as a Service’ (HaaS) platform provider, biza.io. The integration was seamless and delivered within 3 months of contract signing and allowed the Bank to be compliant before the regulatory compliance due date. By providing consent to use Open Banking our members can now have their data shared securely with 3rd party services.
Enis Huseyin Chief Information Officer
Australian Military Bank
We at SIB set a very ambitious goal for ourselves, in not only wanting to create a secured, digital-first and intuitive banking experience but also in doing it in a very simple manner for our customers. To be successful, we needed IT partners who are very knowledgeable, reliable, flexible, and with proven industry experience. Infosys Finacle has proven to be all that and more.
Jassem AlBlooshi
Head of Organizational Excellence
Sharjah Islamic Bank
Emirates NBD has been successfully collaborating with Infosys Finacle for over 14 years. We are glad and proud to be recognized by the Finacle Innovation Program with the award for the Modern Technologies led Innovation category. Introducing Infrastructure as a Service (IaaS) was one of our key transformation initiatives to revolutionize our infrastructure platforms with automated provisioning and CICD capabilities, along with modernizing and streamlining our processes for Change Management, Patch Management, Vulnerability Management and Demand Management. As a result ENBD can deploy a full Finacle Core Banking production instance in less than four hours.
Adrian Hobbs
SVP, Technology Platforms and IT Operations
Emirates NBD
The amalgamation of two leading sector banks, Oriental Bank of Commerce and United Bank of India, with Punjab National Bank was carried out which was met with some best practices in place. A detailed implementation plan, efficient project management, and architectural foundation laid out by the bank helped minimize risks that arise with such a large transformation. The long-standing partnership with Infosys Finacle ensured that we were closely aligned across the change management process and proactively managed the challenges involved. Further, the bank delivered uninterrupted services to all customers by leveraging Finacle Mobile Teller to offer 14 interoperable services across our brand network. This was probably the first time in India where such an arrangement ensured that a customer from any of the 3 merging banks could go to a branch from the combined network and avail services seamlessly. As part of amalgamation, the products, processes and core systems of the 3 banks were standardized and harmonized without disrupting the service to customers. Further the amalgamation was achieved within 9 months as against the stipulated timelines of 12 months. This has been a landmark transformation for us, providing us with a robust foundation for our digital strategy and growth going forward.
Hemant Verma
General Manager, Information Technology Division
Punjab National Bank
Our future is towards being every person’s platform of choice that offers more than just financial services. This future-ready state requires technology that fuels innovation and ensures our services are safe, reliable, and convenient. Our innovation strategy puts our clients at the center of everything that we do, enabled by technology platforms, data environment, ecosystems, partnerships, and the workforce of the future. The cloud-native Infosys Finacle universal banking solution is therefore significant for the success of our strategy.
Anton Nicolaisen
Chief Executive
Standard Lesotho Bank
Lifesaver is a low amount credit loan. It was designed by Nequi in collaboration with its users with the aim to support them when their salary is not enough for basics needs, such as transportation or food. This recognition made by the Finacle Customer Innovation Program encourages us to keep supporting this initiative to benefit more people and help them be part of the financial system. In this way, it contributes to their credit experience, and complements their financial life as well as consolidate their economic capacity for the future.
In Africa, we say “if you want to go fast, go alone. If you want to go far, go together.” Collaborating with Infosys Finacle has helped accelerate our digital transformation and empowered us to do our number one job which is to provide our customers with an exceptional experience. At Firstbank Nigeria, overcoming our customer’s challenges is what makes every day more meaningful for us and we believe that Innovation is the direction of the future.
Callistus Obetta
Group Executive, Technology & Services
First Bank of Nigeria
Infosys Finacle has been among key vendors for several years now. Amidst the pandemic, Finacle’s ease of customization enabled us to come up with solutions to speed up the processing of transactions at our branches, something that our clients value and appreciate. This also allowed us to develop new products whose flexible options appeal to our target market and enhanced our reputation as a market innovator.
Raul Martin J. Uson
Senior Vice President Branch Services Support Segment Head
Rizal Commercial Banking Corporation
NCB recognizes that competitive advantage lies in being ‘first to market’ with financial solutions that maximize the use of technology and fi t the various lifestyles of the customer segments that we serve. Our partnership with Infosys Finacle has been a rewarding experience. We have benefited from the team’s expertise, and their commitment to quality and customer satisfaction has helped us to deliver world-class digital financial services to our customers. We are honored to be recognized at the Finacle Innovation Awards. This recognition has strengthened our resolve to continuously improve, innovate and provide delightful customer experiences.
Nadeen Matthews Blair
Chief Digital & Marketing Officer and CEO
NCB Foundation
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