Infosys Finacle Receives Multiple Awards Along With Their Clients at Global Retail Banking Innovation Awards 2023

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Infosys Finacle Receives Multiple Awards Along With Their Clients at Global Retail Banking Innovation Awards 2023 by the Digital Banker

The Global Retail Banking Innovation Awards (GRB Awards) are the pinnacle of excellence and exist to recognize the world’s leading banks that are pioneering product and service innovation. These are the world’s leading and most definitive Retail Banking awards program that will identify cutting-edge banks that blend the best technology with the power of their people to raise the bar in consumer banking.

Union Bank of India and Infosys Finacle
Category: Best Self-Service Banking

Union Bank of India won this award for two of its digital initiatives, i.e., UVA (Union Voice Assistant) is a digital initiative that uses artificial intelligence (AI) and natural language processing (NLP) technologies to provide banking services through voice-activated devices, such as smart speakers, mobile devices, virtual assistants and UVConn (Union Virtual Connect) that offers a set of banking services in 7 different languages to NTB & ETB customers through WhatsApp by means of Bank’s WABA (WhatsApp Business Accounts) number. Both these services offer benefits like inclusivity, low wait times, faster resolution, improved customer engagement amongst others.

Khan Bank and Infosys Finacle
Category: Outstanding Customer Service Innovation by a Retail Bank

Khan Bank, being the largest commercial bank in Mongolia, is responsible for carrying out financial transactions of more than 80% of the population. Bank’s Omni-Channel Hub (OCH) platform enables their customers to cover all their financial transactions, starting from day-to-day transfers to account management to insurance and bill payments. And with this initiative “OCH performance enhancement & containerization”, the bank has managed to solve a performance issue relating to the architecture of systems’ backends, including short-term performance boosting and long-term capacity enhancement transformation. Thanks to this initiative, the bank is maintaining a seamless system operation even throughout peak times such as pre-holiday upsurges.

Infosys Finacle
Category: Best Core Banking Software Suite

Finacle Core Banking Solution built on an advanced architecture, addresses the deposit, lending, leasing, payments, supply chain, trade finance and Islamic banking requirements of banks worldwide, enabling them to deliver personalized solutions to their customers. With a componentized structure, modern architecture, and proven delivery expertise to scale digital transformation, we are well and truly committed to help banks to inspire better banking by engaging, innovating and operating better.