Winners
ICICI Bank and Infosys Finacle
Best Use of IT in Corporate Banking

ICICI Bank stays at the forefront of offering digital solutions to corporates in its endeavor to enhance customer experience. With this strategy, ICICI Bank introduced two innovative and customer-centric solutions for its corporate customers for which it was recognized. i). TradeChain, a blockchain platform for processing inland trade transactions with a goal to digitize trade finance workflows within a distributed, trusted and shared network. It covers a wide scope of transactions like open accounts, letter of credit issuance & advising, bill presentation and acceptance. ii). e-Discounting System (eDS) which is a marquee solution and an industry-first initiative can disrupt inland bill discounting transactions in India by bringing together the nuances of trade, government initiatives & power of blockchain.

KLINE and Infosys Finacle
Best Embedded Finance Initiative

KLINE or as the joint venture is called LINE BK, is the first true social bank that launched in Thailand – a product of the collaboration between KASIKORNBANK, the leading retail bank in Thailand, and LINE Corporation, the provider of the top messaging application. Unlike conventional banking services, LINE BK decided to integrate itself into customers’ everyday life providing financial services to the unbanked and the underbanked of Thailand.

Infosys Finacle
Best Digital Solution Provider

Finacle is the industry-leading digital banking solution suite that helps emerging and established financial institutions leverage modern technology to maximize digital engagement, enable innovation and growth with agility, reduce costs by digitizing and automating ubiquitously and accelerate digital transformation. It is known for its impeccable track record of helping financial institutions of all sizes drive digital transformation at speed and scale.

Highly Commended
Union Bank of India and Infosys Finacle
Best Digital Initiative

Union Bank of India launched Union Virtual Connect (UVConn), that gives its retail customers personalized, daily banking services, at their preferred time, place, and in seven languages. UVConn is currently integrated with Bank’s WhatsApp business number, so that customers can avail banking services within the app itself without having to be redirected to any other platform. The bank leveraged the most used messaging app in India -WhatsApp to provide banking services and to respond to customer queries. This recognition celebrates their achievement.