About the Transformation
Bancolombia modernized its payments collection system ‘Recaudos’ by launching a cloud-native, bank-managed Botón-PSE channel powered by Finacle. Using agile and DevOps with phased migration, Bancolombia ensured a zero-downtime switch to the new channel, despite processing 1.2M+ peak-day transactions 24x7. The platform now handles up to 1.37M daily payments (over 1M via PSE) and is built to support 15–20% annual growth without performance issues. This transformation enabled seamless integration with core systems, improved scalability, and enhanced customer experience across digital and physical channels. With API-first design and full automation, the platform now supports over a million daily transactions and is ready for sustained growth.
Next-Gen Core: A 5-Stage Framework for Future-Ready Banking
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