About the Transformation
A leading European bank undertook a strategic digital transformation to strengthen its market position and deepen customer engagement. Partnering with Infosys Finacle and EY, it implemented the Finacle Digital Engagement Suite to modernize digital channels, beginning with seamless mobile onboarding for current accounts. Through an agile, phased approach, the bank digitized 28 key journeys integrated with core and security systems. The initiative led to a 250% surge in account openings, a 20% rise in active digital users, and 200,000 new customers. Leveraging APIs, microservices, and analytics, the bank became a digital leader in Ireland, driving efficiency and innovation.
 
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