In this conversation, Anestis Petridis, Group CIO of Eurobank shares with Ram Devanarayanan, AVP and Head Business Consulting - Europe & UK, Infosys Finacle, his 25-year journey alongside the bank’s evolution from a domestic player into a leading pan-European banking group operating across multiple markets. He highlights the importance of trust, cybersecurity, and resilience in today’s banking landscape, alongside the need for speed in digital transformation. Anestis outlines Eurobank’s digital strategy, centered on seamless, hyper-personalized customer experiences, enabled through cloud, AI, and Gen-AI. He explains the three strategic pillars phygital ecosystems, AI-driven automation and personalization, and ecosystem partnerships. The interview also covers regulatory complexity in Europe, as well as the growing role of AI in customer service, operations, and fraud detection.
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