2nd Annual Customer Experience Exchange Asia

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2nd Annual Customer Experience Exchange Asia

Date:

MAR 19, 2017 TO MAR 21, 2017

Location:

The Slate Resort, Phuket, Thailand

About the Event

2nd Annual Customer Experience Exchange Asia

The 2nd Annual Customer Experience Asia is a customized, invitation only event with pre-qualified vendors and delegates engaging over 3 days on a range of customer experience topics. These include: B2B customer experience management, use of data analytics in CX, driving customer and employee engagement and developing a strong CX culture within organizations.

Key Topics to be Addressed:

Evolving the CX function and developing a strong customer-centric culture within the organization
Utilizing data for predictive customer analytics and further personalization of interaction
Measuring at different points of customer journey and utilizing metrics to drive actionable insights
Bridging online and offline channels, platform integration
Driving employee engagement, aligning customer services, marketing and sales
Focusing on customer advocacy, developing effective loyalty programs
Discussing the challenges in B2B customer experience management