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About the Event

Finacle Forum 2026 - India

Date: February 25 - 26, 2026
Venue: Infosys Campus, Pune

Finacle Forum 2026 – India is an invite-only, two-day residential program designed exclusively for leaders from IT Support teams of banks leveraging Finacle. The platform offers a unique opportunity for like-minded professionals to connect, collaborate, and exchange best practices — all with a shared purpose of ‘Inspiring better banking through technology’, the theme of the event. Across two immersive days, participants will gain access to the latest banking trends, global technology insights, and peer-led discussions — empowering them to better leverage Finacle applications and create a stronger feedback loop to optimize banking technology operations.

Let’s build a smarter, stronger, and more connected Finacle user community — and shape the future of banking in India together. Be a part of Finacle Forum 2026 – India.

Agenda
08:00 to 12:00
Arrivals & Check-in
12:00 to 14:00
Lunch (The Pavilion)
14:00 to 14:05
Event Opening
14:10 to 14:25
Finacle Keynote: Inspiring Better Banking Through Technology

  • Prasad C, VP - Solution Architect, Infosys Finacle
Gain the latest insights on Finacle’s business momentum, product innovations, and growing footprint across 100+ countries. Discover how Finacle’s composable architecture, powered by agentic AI capabilities, is helping banks reimagine customer experiences, drive agility, and deliver value at scale.

14:30 to 14:50
Finacle Support in Action: Programs and Initiatives of the Year

  • Purna Chander Rao, Head - Global Support, Infosys Finacle
An overview of Finacle Support programs — from webinars and newsletters to the Finacle Support Center portal. Learn how these initiatives enhance collaboration, build expertise, and help support teams maximize the value of Finacle.

14:55 to 15:35
[Panel Discussion] From the Frontline to Excellence: Real Stories that Inspire

Hear from senior IT leaders from India’s most progressive banks on what it takes to run resilient, secure, and high-performing operations. Gain practical insights, lessons learned, and proven approaches that can help your teams achieve support excellence.

15:40 to 16:10
Networking Break & Group Photograph
16:15 to 16:30
The All-New Finacle Support Center: Your One-Stop Portal

  • Sandhya Nair, Senior Principal – Experience Design, Infosys Finacle

Discover the redesigned Finacle Support Center — a unified platform for queries, knowledge sharing, and AI-assisted troubleshooting. Explore its modern interface, new integrations, and smart tools that simplify, accelerate, and enhance daily support operations.

16:35 to 16:45
[Panel Discussion] Optimizing performance with Connect24

  • Abhijit Kakade, Support Lead – Connect24, Infosys Finacle

Learn how to leverage Connect24 and Finacle API Connect tools to better assess Finacle application performance, identify improvement areas, improve transaction processing, reduce technical declines, and assist with seamless channel integration.

16:50 to 17:00
Wrap-up for the Day
17:00 to 18:00
Personal Time
18:00 to 19:00
Transfers to Gala Dinner Venue
19:00 to onwards
Gala Dinner (Radisson Blu, Hinjewadi)
06:30 to 08:00
Campus Tour
08:00 to 09:00
Breakfast (The Pavilion)
09:00 to 09:10
Day 2 Opening
09:15 to 09:35
AI in Action: Driving Excellence in Support Operations

  • Banibrata Sarker, Principal Product Architect, Data & AI
  • Ramprasath Ganesaraja, Head of Enterprise AI, Infosys Finacle

Explore how AI is transforming banking support — from predictive insights and faster resolutions to enhanced user experiences. Hear from Finacle experts and banking peers on leveraging AI to reduce downtime, improve accuracy, and drive operational efficiency.

09:40 to 09:55
Finacle Training and Certification Programs: Scaling Team Capabilities

  • Srinivasa Rao Emani, Principal Consultant, Infosys Finacle
Learn how Finacle ETACS — a comprehensive training and certification platform — helps teams upskill through structured learning paths and certifications, strengthening in-house expertise and accelerating Finacle adoption.

10:00 to 10:15
Build Faster, Smarter with Finacle Developer Cloud

  • Ajay Madaan, Delivery Manager, Infosys Finacle

Get introduced to Finacle Developer Cloud — a low-code, no-code platform that empowers IT teams to rapidly build, modify, and deploy solutions, driving agility and innovation at scale.

10:20 to 10:50
Networking Break
10:55 to 11:55
Best Practices in Core, Channels, and Treasury

  • Rajkumar Dharmaraj, Support Lead – Core Banking, Infosys Finacle
  • Sushma I, Support Lead – CRM, Infosys Finacle
  • Sridevi Singh, Support Lead - Core Banking, Infosys Finacle
  • Riny Malik, Support Lead – Channels, Infosys Finacle
  • Vishal Kashyap, Support Lead – Treasury, Infosys Finacle

Hear from Finacle Support Leads across key domains on optimizing system performance, streamlining issue resolution, and managing day-to-day operations effectively. Gain actionable insights from real-world support experiences and recurring challenges.

12:00 to 12:10
Vote of Thanks

  • Ajit Sawant, Head of Business  - South Asia, Infosys Finacle

12:10 to onwards
Lunch (The Pavilion) & Checkout
Speakers
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Prasad C
VP - Solution Architect, Infosys Finacle
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Purna Chander Rao
Head - Global Support, Infosys Finacle
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Srinivasa Rao Emani
Principal Consultant, Infosys Finacle
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Ajay Madaan
Delivery Manager, Infosys Finacle
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Rajkumar Dharmaraj
Support Lead – Core Banking, Infosys Finacle
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Sridevi Singh
Support Lead - Core Banking, Infosys Finacle
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Riny Malik
Support Lead – Channels, Infosys Finacle
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Vishal Kashyap
Support Lead – Treasury, Infosys Finacle

Accommodation

We are delighted to offer complimentary accommodation at the picturesque Infosys Pune Campus for the duration of the conference, on a single-occupancy basis.

Room reservations will be arranged for all registered delegates, with check-in available from 08:00 AM on 25 February and check-out by 8:00 PM on 26 February.

Please note that smoking and liquor are strictly prohibited within the Infosys campus. Breakfast, lunch, dinner and beverages for the duration of the conference are covered by Infosys Finacle. Personal incidentals, if any, will be charged to the delegate. A 24x7 ECC Helpdesk will be available throughout your stay for any assistance you may need.

Travel

We look forward to welcoming you to the Infosys Pune Campus, located at: Plot No. 24/3, Village Maan, Rajiv Gandhi Infotech Park, Phase II, Taluka Mulshi, Pune, Maharashtra – 411057. View on Google Maps

Participants are requested to make their own travel arrangements to and from the venue. Parking is available for delegates bringing their own vehicles at MLPL1 and MLPL2, with overnight parking permitted.

For ease of entry, please use the following access points:

  • Gate 4: For attendees driving and requiring car parking
  • Gate 2: For all other attendees