About the Event
Roundtable | Scaling Digital – Redesigning Customer Engagement for 2022
Retail & Business users are increasingly demanding a high-quality banking experience from their banks. To keep pace, banks need to refresh their omnichannel digital engagement strategies. This means banks need new operating models that effectively deliver products and services across channels and fulfill unique customer needs through data-driven insights and continuous innovation.
In this stimulating roundtable, learn how leading mutual and credit unions are onboarding, selling, servicing, and engaging better with their retail and business customers.
Speakers:
- Damien Brooks, GM Executive Banking Digital Banking, Suncorp Bank
- Lester Chua, Head of Technology Digital, AMP
- Andrew Bell, Head of Technology,ME Bank
- Simon Burt, Head of Transformation, Newcastle Permanent Building Society
- Sean Clancy, Head of Digital Customer Experience, Heritage Bank
- Nick May, General Manager Customer Experience, Beyond Bank Australia
- Abby Telgenkamp, Head of Member Engagement, Bank First
- Marnie Fletcher, Chief Member & Growth Officer, Defence Bank Limited
- Glenn Seri, Chief Technology Officer, Queensland Country Credit Union
- Scott Wall, Chief Information Officer, Bank Vic
- Lisa Ryan, Chief Technology Officer, Hume Bank
- Brian Pereira, Chief Digital Officer & Operations. Police Bank
- Theo Albers, Head of Business- ANZ, Infosys Finacle
START
Aug 05, 2021
TIME
10:00 – 11:00 AM AEDT
LOCATION
VIRTUAL EVENT
