About the Event

Winning the ‘Digital-Only’ Battle for Banks

Covid-19 has made a profound impact on people and industry worldwide. Even before the pandemic, the banking industry was being reshaped by the confluence of several forces – demanding customers, increasing competition, technology changes, changing regulations and more. Now, digitizing at speed and scale is the only way to survive, revive and eventually thrive. To win in the digital age, banks in the UAE will need a strong foundation underpinning their digital engagement strategy. To make this happen, banks will need an advanced front-to-back digital banking platform that can help them onboard, engage, sell and service retail, small business and corporate customers on a range of digital channels. Join this session to understand how the region’s progressive banks have designed their digital strategy and how they plan to execute this strategy to better position them for the coming decade.

Discussion Highlights

• A holistic approach to customer engagement and experience management
• Driving engagements across the customer relationship lifecycle to onboard, engage, service and sell better
• Enhancing innovations with ecosystem propositions
• Deepening customer interactions with a insights-first approach
• Building operational excellence through intelligent automation
• Leveraging cloud and emerging technologies to accelerate speed of business innovation