Webinar Recap: Future-Proofing Revenue Management in Banking

In a fast-changing banking landscape, revenue models play a key role in sustaining profitability and driving growth. However, they are under pressure due to fragmented billing, compliance risks, and rising customer expectations, leaving banks grappling with how to price, bill, and collect more effectively. Against this backdrop, Infosys Finacle in collaboration with Qorus hosted an insightful webinar on Future-Proofing Revenue Management: Transforming Pricing & Billing in Banking, featuring Devrim Ziya Tavil, Head of Transformation from Türk Ekonomi Bankası, Turkey, Othman Tawfeqe, General Manager Retail Banking from Kuwait International Bank, and Siva Subramaniam, Senior Industry Principal from Infosys Finacle. This blog shares key highlights from the session.

The Urgency to Act: Poll Results Highlight Key Challenges

The webinar kicked off with a live poll asking attendees to share their biggest pricing and billing challenges. Two themes stood out:

1. Revenue leakage due to fragmented systems and lack of rule-based control
2. Losing customers due to lack of contextual or personalized pricing

These results underscore the challenge that banks face: while they are under growing pressure to innovate with pricing, legacy infrastructure and outdated revenue systems often hold them back.

Keynote: Pricing Needs Reinvention, Not Replication

The webinar shared insights into why current pricing and billing models in banking no longer suffice and laid out the core challenges that financial institutions face:

• Most banks rely on static, product-led pricing that does not account for customer behavior, relationship depth, or service bundling.
• Legacy billing systems are batch-based, difficult to scale, and cannot support real-time, personalized, or usage-based pricing models.
• Revenue leakage occurs frequently. Banks often offer services without tracking or charging for them effectively, especially when billing is fragmented across products or departments.

“You can’t mimic what you’re doing today with a new engine. Transformation means reimagining not replicating your pricing strategy,” Siva explained. “It’s about federated platforms, composable architecture, and pricing every transaction even when it’s free.”

Five Strategic Pillars for Revenue Management Transformation

A five-pronged framework for holistic transformation:

1. Revenue Enhancement - Enable pricing that reflects relationship value, product bundles, and behavioral segments.
2. Revenue Assurance - Ensure real-time or periodic charge capture and automated collection mechanisms.
3. Revenue Leakage Prevention - Enforce rules for commitments like minimum balances and track missed billing events.
4. Customer Engagement - Drive transparency through consolidated invoicing and contextual offers.
5. Operational Efficiency - Eliminate manual overrides by using configurable rules and real-time engines.

Case Study: Transforming at Scale

To ground these concepts, Siva shared a transformation story of one of the largest Indian private sector banks. The bank wanted to decouple pricing and billing function from its core and manage it standalone.

Key objective was to consolidate billing into a single platform, and ensure no transaction went unpriced, even if the price was zero. The vision also emphasized high scalability, given the massive transaction volumes processed daily and monthly. To support this, the bank leveraged Finacle Revenue Management hub.

The transformation enabled:

• A separate, centralized pricing and billing system for current products and services, addressing revenue loss, unlocking new revenue streams, and enhancing operational efficiency.
• Flagship application of the federation layer in bank to enable seamless work with host systems like Core, Loans, WMS etc., and customer-facing applications
• Cloud-native and highly scalable architecture handling 400 million transactions monthly. Flexible integration framework – files, APIs, etc.

Panel Highlights: Insights from Industry Leaders

The panel discussion, moderated by Paul Mullins, Banking Partner, delved into different facets of revenue transformation, from compliance to customer experience.

 “Banks often provide a lot of services and they keep innovating products but how do you ensure these are monetized? Every transaction is data… Every service must be tracked. Commitment tracking, understanding transaction patterns, using machine learning - these are key aspects of plugging revenue leaks.” - Siva Subramaniam, Senior Industry Principal, Infosys Finacle.

The panelists also agreed that new monetization models, like subscription banking or API monetization, require robust platforms. Technology capabilities like composability, multi-entity support, real-time pricing engines, and scalable cloud infrastructure are foundational.

Final Thoughts

The webinar closed with a call to action: pricing and billing can no longer remain fragmented, back-office functions. They are now core levers of growth, trust, and competitiveness.