About the Transformation
First Bank of Nigeria has revolutionized its customer onboarding process by integrating Finacle core banking and advanced AI technologies, delivering a seamless and secure experience. Key enhancements include instant account issuance, mobile-friendly onboarding, automated e-KYC, and robust security measures. This transformation has significantly reduced account opening time from 32 minutes to 3 minutes, cut customer acquisition costs by 15%, and empowered self-service upgrades. The bank's innovative approach underscores its commitment to superior customer experiences and long-term relationships.
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