How to Redesign Banking for the AI Age
In this compelling episode of the Banking Transformed podcast with Jim Marous, Sophie Heller, Chief Transformation Officer at BNP Paribas CPBS, shares why successful transformation in banking goes far beyond adopting new technologies. As AI advances faster than any previous digital wave, banks must reimagine how they operate, make decisions, and connect with new-age customers who are growing increasingly comfortable with intelligent systems.
Sophie brings a unique lens to transformation, combining strategic technology leadership with insights from behavioral science and organizational sociology. She explains why many change efforts fall short - not because of flawed technology, but because they overlook the deep-seated cultural and human dynamics within institutions. In this episode, she makes a powerful case for pausing before progressing and designing change from the ground up.
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