How Absa Bank Uganda Is Shaping Next Generation Banking

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Innovation Talk with Absa Bank Uganda

"Africa Is Rising in Terms of Growth, Business, and Opportunity." - Patricia Nshemereirwe, Chief Operating Officer, Absa Bank Uganda.

In this episode of Inspiring Better Banking, Naresh Bhanotra, Regional Head (Middle East and Africa) - Solution Consulting, Infosys Finacle, speaks with Patricia about the forces reshaping banking across Uganda and the continent: a decisive move from physical cash to e-money, agent networks as last-mile distribution, and millions entering the financial system for the first time.

Patricia shares how Absa Bank Uganda is turning customer interest into funded relationships through ecosystem and embedded banking, how AI is being applied to customer data to shape the next best decision, and why trust, empowered teams, co-creation with fintechs and mobile network operators, and close engagement with the regulator will define the next 12 months.

Watch the full conversation to hear how Africa is shaping the next phase of growth in banking.

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