Innovation With No Downtime

In this episode of the Banking Transformed podcast with Jim Marous, Ian Gillard, Senior Executive Vice President at Bangkok Bank, shares an insider’s perspective on Thailand’s rapidly evolving financial sector. He discusses how the bank is meeting some of the world’s most demanding regulatory and operational requirements while simultaneously driving bold innovation across digitalization, mobile banking, blockchain, cloud, and analytics. Central to this journey is the philosophy of delivering ‘innovation with no downtime’ - ensuring uninterrupted, seamless services for customers even as new capabilities are introduced. The conversation also highlights Bangkok Bank’s strategy for extending its digital leadership beyond Thailand, with an emphasis on scaling across ASEAN markets.

This episode is a must-listen for anyone interested in how innovation, resilience, and customer-centricity are redefining the future of banking in Asia.