Inspiring Better Banking: CaixaBank

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Inspiring Better Banking: CaixaBank

Inside CaixaBank’s Innovation Playbook

CaixaBank stands as a trailblazer in European banking, pairing large‑scale operations with a relentless commitment to innovation, digital leadership, and customer‑first transformation. In this edition of Inspiring Better Banking, Puneet Chhahira, Head of Product Management and Marketing at Infosys Finacle, engages in an insightful conversation with Jordi Carci, Head of Digital Transformation at CaixaBank.

Together, they explore the scale and unique strengths of CaixaBank, the key trends shaping the European and global banking landscape, and the transformative impact of new‑age technologies such as agentic AI and generative AI. Jordi also shares the “secret sauce” behind CaixaBank’s culture of continuous innovation and its ability to stay ahead of change.

Notably, CaixaBank was recently honored as the Gold winner for Business Model Innovation and Customer Experience Innovation categories at the Qorus‑Infosys Finacle Banking Innovation Awards 2025.

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