Navigating to Next Normal: Leading with Digital

The pace of change prior to the pandemic was already fast. Now, digitizing at speed and scale is the only way to survive, revive and eventually thrive. Digitally native organizations are using their direct-to-customer channels to deliver fully personalized experiences at population scale. Platform companies are bringing more value to customers by moving into adjacencies and by unbundling traditional value chains to reassemble new business models. Falling barriers of improvisation and experimentation, combined with easy access to capital is creating new competitors playing by different rules. Underlying all this is power of modern technologies that are unlocking never before possibilities. Join this session, as Joy Macknight, Managing Editor of The Banker, engages with Nandan Nilekani, Chairman, Infosys, on insights from his deep experience of guiding organizations to navigate towards their next normal and the role digital will play.