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About the Report
How to Thrive With Better Business Models

In this constantly evolving terrain, digital business ecosystems are actively reshaping the commercial banking industry, offering a dual spectrum of challenges and opportunities for industry participants. The key to success for banks and fintechs lies in collaboration within these digital ecosystems to create, deliver, and realize value for customers.

Download this report by 11:FS in association with Infosys Finacle to discover:

  • How disruptive digital businesses are reshaping the industry, offering real-time, automated, and embedded solutions for businesses
  • The transformation of commercial banking’s value chains and the need for new business models
  • A blueprint to iterate relentlessly by adopting new business models to thrive in the digital business ecosystems
  • Insights from interviews with 14 leaders at leading commercial banks and Fintechs

"Every treasurer is concerned about liquidity and managing liquidity risk. They are also looking at volatility, not only on the interest rates, but also on the FX rates we have seen, especially the emerging market currencies.
So if you are a multinational operating globally, you really need to know how to manage and hedge those risks on a constant basis."

Venkat ES
Head Treasury Product APAC – GTS,
Bank of America Merrill Lynch, Hong Kong SAR

"Commerce is becoming more embedded. During the pandemic commerce moved online. Now a lot of corporates are looking at their direct-to-consumer strategy. And that direct-to-consumer strategy has evolved from just selling to a grocery store to creating their own marketplace, and is now evolving into a third-party marketplace. It’s going that further step to contextual commerce where a transaction is embedded in your ultimate experience."

Sara Castelhano
Managing Director, EMEA Payments & Commerce Solutions,
J.P. Morgan, UK

"Corporate banking is on the cusp of change. Corporates’ business models are evolving quickly as they seize new opportunities and manage emerging risks.
Corporate banking has to evolve as well and is now at the forefront of change. The space has been too static for too long."

Mayank Mishra
Managing Partner,
Dhan Consulting, USA

"Customers today are looking for a streamlined experience when it comes to managing their finances. They want a single login that effortlessly integrates with their existing ERPs and systems. If a customer has to navigate through multiple platforms for their banking needs, it can lead to frustration and a less-than-ideal user experience."

Shekhar Bhandari
President, Global Transaction Banking,
Kotak Mahindra Bank, India

"The growth of fintech has been in the services layer because it takes out the complexity. You don’t have to endure the pain.
That’s exactly what customers are looking for. So products will move towards simplicity and modularity."

Kashinath Hariharan
Managing Director,
Transaction Banking India & South Asia,
Standard Chartered Bank, India

Business Model Innovation Workshop
A complimentary, custom-made CXO workshop to inspire your bank’s business model innovation roadmap

What to Expect

  • Practical insights from transformation stories of banks around the world
  • Templates to drive business model innovation
  • Innovative solutions that you can deploy in the short to medium term to accelerate business forward
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