Finacle is a global company with multi-country expertise, capability and reach
BRANCHES
COUNTRIES
OVER A BILLION PEOPLE
BILLION ACCOUNTS
Introduction
Power Seamless Engagement Across Channels
The Finacle Digital Engagement Hub is a comprehensive system of engagement that delivers insights-driven and personalized customer experiences across applications, devices, and channels. It integrates seamlessly with back-end systems such as core banking, trade finance, and payments, along with channel applications including mobile banking, branch, and chatbots. The hub offers capabilities to design customer-centric processes, ensure consistent cross-channel journeys, and use a robust set of APIs to support tailored experiences.
Compatible with both Finacle and non-Finacle applications, it provides flexibility in IT strategy design. Embedded analytics and a unique engagement architecture enable contextual interactions. Banks can deploy the hub independently or integrate it with other Finacle channel solutions, helping institutions leverage open banking and deliver smarter, seamless omnichannel engagement for accelerated digital transformation.
Comprehensive Features
Comprehensive Capabilities Powering Digital Engagement
Customer-Led Engagement Architecture
Supports contextual experiences, robust cross-sales and nudges for financial well-being. By leveraging customer data, it delivers hyper-personalized, human-centric engagement.
Channel Administration
Centralizes channel rules and processes across assisted and self-serve channels. It allows banks to define controls on features, limits, and authentication for both corporate and retail customers.
Context Manager
Enables a seamless cross-channel experience for customers. By linking users and external systems, it ensures continuity across devices, enabling smooth cross-channel customer journeys.
Preferences and Entitlements
Enables personalization of channel experiences and manages user entitlements. Banks can configure access to accounts, reports, and corporate-specific rules like approvals and divisions.
Transaction and Service Administration
Configures and designs transaction and service experiences across channels. It manages rules for transaction types, payees, network setup, holidays, and supports service requests and approvals.
Open API-driven Design
Enables innovation inside the bank and partner ecosystem. Supported by advanced SOA architecture, it ensures consistent functionality across channels.
Next-Gen Technology
Next-Gen Technology for Future Ready Banking
Banks need a firm foundation of open platform and modern technology stack to take full advantage of evolving digital technologies. The Digital Engagement Hub helps banks keep pace with technological change as well as future-proof investments with easy and componentized upgrades.
Cloud-Native
Open API-Led Innovation
Integration Capabilities, Host Agnostic
Low Code / No Code
Decoupled UI Interactions
Reusable Custom Components
Metadata Driven Design
Massive Scalability
Extensive Security Considerations
Success Stories
Delivering Meaningful Impact For Clients Worldwide
A leading Canadian financial institute harnesses data-led insights to deliver frictionless, personalized experiences, boosting customer satisfaction and retention.
A large banking group in ANZ leverages Finacle Digital Engagement Hub to process over a billion NZD business and enables insights-driven personalized customer experiences.
One of the market leaders in Ireland transforms its digital customer engagement for retail and SME customers.
RAKBANK leverages Finacle to drive seamless and consistent cross-channel interactions and enable API-led innovations.
A leading bank in Thailand becomes a next-generation consumer digital bank with Finacle, offering personalized experiences and smooth cross-channel engagement.
State Bank of India enhances customer experience with a new mobile app delivered in a record time of 2.5 months.
Reimagine Banking With a Unified Engagement Hub
The core promise of the Finacle Digital Engagement Hub is to enable banks to drive deeper customer engagements, openness and agility for innovation-led growth, and digital operational excellence.
The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021
Learn Why Forrester Named Finacle a Leader
“EdgeVerve excels with engagement infrastructure on a well-designed architecture… The solution comes with strong API management, offers broad and rich retail, business, and corporate banking services, and excels with its top-tier engagement infrastructure… EdgeVerve is a good fit for banks with a preference for custom-built apps seeking an advanced solution that can be melted into their existing infrastructure"
– Jost Hoppermann, Ex - VP and Principal Analyst
Client Stories
Let’s Discuss
Fill out the form below and we will get back to you shortly. Alternately, you can also contact our regional offices
