In this insightful conversation, Josip, Chief Operating Officer at HPB Croatia, shares the bank’s transformation journey and its commitment to improving the lives of Croatian citizens. As one of the top five banks in the country, HPB has experienced significant growth, marked by a successful migration to the euro and the acquisition of Sberbank. Josip highlights the evolving expectations of customers and the bank’s focus on personalization, sustainability, and embedding banking into everyday life. He also reflects on HPB’s enduring 18-year partnership with Finacle, crediting its robust and flexible platform for supporting seamless mergers and sustained innovation.
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