App Screens
Watch & Learn
Virtual Branch Full Business Process
Example of bank product sale process during Chat and Video communication watched from the sides of client and bank agent. During the process some of the main LiveBank features are presented: as co-browsing, dynamic ads, authentication, authorization, files and links exchange, screen-sharing, graphical tool-box, on-screen signing and surveys
Watch & Learn
Onboarding Via Virtual Branch
Process presenting digital onboarding process on mobile device with use of video call, real-time ID scanning and OCR, face photo and biometric verification. The agent application leads him step-by-step and shows the results of verification
Watch & Learn
Virtual Banking Vision Movie
The vision how the bank can take care of its clients to increase sales and customer satisfaction. Virtual assistance in right moment and available on all devices brings benefits to the customer and the bank
Features
Secure Communication and Collaboration
The Customer can contact bank agent via video call or text chat using desktop browser or mobile device. During each connection there is wide range of collaboration features available such as co-browsing, screen sharing or files and links exchange
Features
Digital Onboarding and Authorization
The up-to-1-minute onboarding process lets to easily acquire new customers. The process contains video call, ID photo and OCR, face photo, biometrics check, to finally advice the agent to proceed or to stop the process and prevent fraud
Features
High Volume Call Distribution in Omnichannel
LiveBank is designed to be easily integrated with many touch-points such as online banking system, bank mobile app, eKiosks or the FB Messenger. Large number of connections is distributed to proper experts thanks to skills and context-based routing
Benefits
- Increase in conversion via video and text chats
- Effective online sales of complex products
- Connection with proper expert thanks to routing
- Easy new customer onboarding with biometric check
- Convenient virtual touch-point in bank mobile app
- Increase in lost sales recovery
