HDFC and Infosys Finacle
Winner- Excellence in Mass Affluent Banking

HDFC Bank was recognized for its offshore wealth business, the bank has replaced its legacy in-house application with Finacle WMS. HDFC Bank now has access to a unified platform with comprehensive coverage including thousands of products and advisory services across 12 different asset classes that are leveraged across geographies. The bank is able to support the entire customer lifecycle of their HNI customers with seamless integration of front-to-back-office tasks from risk profiling, goal planning, portfolio monitoring to commission and fee calculation.

South Indian Bank and Infosys Finacle
Winner- Best CSR Initiative – Environmental Impact

South Indian Bank has consistently focused on sustainable and environmentally-friendly practices, including Green IT, paper reduction, and e-waste recycling. Embracing digital advancements alongside business expansion, the bank has established a strong foundation for extensive engagement in eco-friendly initiatives. SIB has implemented several digital initiatives, aligning with their commitment to green solutions. The bank’s sustainability agenda has been advanced through the implementation of green initiatives, which have also improved the customer experience.

Suryoday Bank and Infosys Finacle
Winner- Best Core Banking System Initiative

In pursuit of meeting evolving customer expectations, competing with larger banks, and establishing a unique market presence, Suryoday decided to embrace a digital core banking solution. The objective was not merely survival but thriving in the digital age, with the belief that a robust digital core banking system was pivotal for success. Following the successful implementation of the Finacle digital core banking solution, the small finance bank witnessed a substantial improvement in operational efficiency, customer service, and overall technological capabilities. This transition not only ensured compliance but also laid the groundwork for future innovations, supporting sustained growth in the ever-changing digital banking landscape.

Khan Bank and Infosys Finacle
Highly Commended- Excellence in Omni-Channel Integration

Khan Bank, being the largest commercial bank in Mongolia, is responsible for carrying out financial transactions of more than 80% of the population. Bank’s Omni-Channel Hub (OCH) platform enables their customers to cover all their financial transactions, starting from day-to-day transfers to account management to insurance and bill payments. And with this initiative “OCH performance enhancement & containerization”, the bank has enhanced the system’s architecture, including short-term performance boosting and long-term capacity enhancement transformation. Thanks to this initiative, the bank is maintaining a seamless system operation even throughout peak times such as pre-holiday upsurges.

Union Bank of India and Infosys Finacle
Highly Commended- Best ATM and self-service Innovation

Union Bank of India won this award for two of its digital initiatives, i.e., UVA (Union Voice Assistant) is a digital initiative that uses artificial intelligence (AI) and natural language processing (NLP) technologies to provide banking services through voice-activated devices, such as smart speakers, mobile devices, virtual assistants and UVConn (Union Virtual Connect) that offers a set of banking services in 7 different languages to NTB & ETB customers through WhatsApp by means of Bank’s WABA (WhatsApp Business Accounts) number. Both these services offer benefits like inclusivity, low wait times, faster resolution, improved customer engagement amongst others.