About the Transformation
In its quest to provide digital financial services for all Indonesians, Bank Rakyat Indonesia (BRI) undertook a holistic transformation initiative that spanned across the digitization of core banking, integration of digital ecosystems, and creation of new digital propositions. Backed by a modern digital banking platform, BRI launched digital-only propositions in just a matter of months with app downloads crossing 100,000 within few months of launch.
Progressing Towards a Cashless World
The financial landscape in Indonesia has traditionally been extremely cash-intensive, much like most other developing markets. However, the growing proliferation of the internet and smartphones is changing this.
Despite the apparent opportunity and demand for digital lending, this area was largely underserved by most Tier-1 banks. BRI decided to take the leap forward and pioneer industry first digital lending propositions. But, the legacy technology infrastructure was a big deterrent – A challenge commonly faced by incumbents globally.
Breaking away From the Shackles of Legacy Infrastructure
To gain speed to market, the bank built a parallel digital lending stack with Finacle Core Banking and Finacle Digital Engagement Suite. The new modern platform paved the way for rapid innovation. BRI became the first bank to be authorized to offer Digital Lending-as-a-service by the country’s Financial Service Authority (OJK).
- Over 50 monetized open APIs driving collaborations with 200+ ecosystem partners wanting to do credit scoring, business assessments, and risk management.
- Open APIs led transactions contributed over USD 3 billion in sales.
Pioneering Digital-First Lending in Indonesia
BRI built Pinang, the country’s first fully digital lending product. Targeted at the micro and ultra-micro segment, Pinang offered end-to-end and fully automated loan processing, including credit scoring by Privy, e-KYC and digital signature.
- An end-to-end fully automated loan processing with zero paperwork
- Record two minutes from registration to credit disbursal with real-time KYC and credit checks
- Zero defaults owing to effective credit assessments leveraging AI and Big Data
Ceria: A Millennial Focused Digital Commerce App
With the success of Pinang, BRI decided to tap into the millennial segment that constitutes over 35% of the population.
- Leveraged the same tech stack to quickly roll out digital first propositions for millennials
- Massive uptick with over 500,000 app downloads in less than a year of launch
- Certified by the Indonesia Financial Service Authority for being one of the most secure applications
"With Pinang and Ceria, Bank BRI Group is able to reach out to a wider demographic of customers in Indonesia, quickly and at scale. Our intelligent digital onboarding process has helped revolutionize the credit industry with loans being disbursed in 2 minutes from the time of origination. We have witnessed tremendous success in the past year with over 2500 customers being onboarded daily, disbursing over 11 billion rupiah in credit through Ceria. We are also very excited to launch our digital-only bank BRI Agro, with Pinang as the foundation.With the persistent support of the Infosys management and the robust Infosys Finacle digital banking suite, our vision of accelerating Indonesia’s financial inclusion is one step closer"
Kaspar Situmorang,
Executive Vice President, Digital Center of Excellence,
Bank Rakyat Indonesia.
