About the Transformation
Indian Overseas Bank (IOB) is transforming banking with its digital initiative, e-Sankalp. Focused on enhancing customer experience and operational efficiency, e-Sankalp leverages Finacle’s Core Banking Solution to deliver secure, scalable, and personalized services.
By integrating predictive analytics, automation, and fintech partnerships, IOB offers innovative solutions like video KYC, co-lending, UPI-linked collections, and doorstep banking. These efforts ensure faster processing, reduced turnaround times, and seamless customer experiences.
Aligned with IOB’s commitment to financial inclusion and digital excellence, e-Sankalp combines people, processes, and technology to meet evolving customer needs. Data-driven decision-making and new-age tools have strengthened IOB’s market position and transformed its services.
Through e-Sankalp, IOB is setting new benchmarks in digital banking, paving the way for a future-ready, customer-centric, and technology-driven banking ecosystem.
