Thanks to accelerated momentum in digitization, modern technologies such as Artificial Intelligence and Machine Learning are transforming banking business processes in unprecedented ways. Increasingly, they are playing a key role in transforming workforce and customer experiences, alike. The process synergies between humans and machines are scaling, creating robust propositions. This POV discusses a strategic approach on how banking processes can be reimagined and the bank staff’s involvement in the processes be enhanced using transformative AI capabilities such as ‘Voice recognition’, ‘Listening’, ‘Vision’ among others.
©2025 -Edgeverve Systems Limited | All rights reserved