Introduction
Keep Your Customer Updated With Notifications and Alerts
Finacle Alerts is a comprehensive solution that enables banks to send real-time notifications to their customers, keeping them informed about their account activities. The solution offers a wide range of customizable alerts that can be sent through multiple channels, including SMS, email, and mobile notifications.
With Finacle Alerts, banks can provide their customers with a personalized and proactive banking experience, enhancing customer satisfaction and loyalty. The solution also helps banks reduce the risk of fraud and improve their operational efficiency by automating the alert process. Finacle Alerts is a powerful tool that helps banks stay ahead of the competition by delivering exceptional customer service.
Finacle is a global company with multi-country expertise, capability and reach
BRANCHES
COUNTRIES
OVER A BILLION PEOPLE
BILLION ACCOUNTS
Finacle Promise
Comprehensive Capabilities
Empowering You to Do More.
The solution empowers banks to provide multi-channel alerts to customers about transactions and events recorded by the bank’s diverse business systems. It can provide alerts for the bank’s internal users as well.
The key features of the solution are –
Library of alert types to choose from - Activity, Actionable, Purpose, Promotion, and Personalized
Multiple persona alert capabilities - Bank users, auditors, retail customers, corporate customers, third-party entities
Multi-channel delivery - Including push and pull type channels like SMS, Email, and Fax
Real-time and batch-based triggers - Triggering of the alerts can be done on a real-tIme basis or a batch basis
Personalized notifications - Customers can choose the alerts, preferred delivery mode, and preferred delivery time
Unmatched flexibility - Configurable business rules to capture events and notify customers as well as bank employees
Multi-enabled – multiple languages,entities, time zone, etc - Easily adaptable to support the various language preference of the end users, in different timezones
Advanced Architecture
Built on the Principles of Interoperability and Openness for Collaboration.
Flexible adoption - The solution can be installed and upgraded independently, either on-premises or over a cloud infrastructure.
Multi*entity capability - Solution provides multi-channel, multi-entity, multi-currency, multi-lingual, and multi- time zone capabilities to support operations across geographies.
Seamless integration - The solution capabilities are exposed through APIs to enable banks to connect and co-innovate with customers, partners, and the extended ecosystem.
Secure application - Solution offers a robust security foundation protecting the infrastructure, data, and application layers. It offers end to end transparency and traceability of the alerts.
Core agnostic - This enterprise solution works seamlessly with Finacle as well as other core banking, channel and CRM applications.
Scalability - Solution is proven for high availability and performance. The solution supports horizontal, vertical, and functional scalability.
Enhanced Customer Delight
- Improved customer experience for ease of banking such as – rent alerts, bill payment, suspicious activity alerts
- Customers desired personalization for various events like Do Not Disturb (DND) set up no alerts
- Actionable alerts for timely action by the customer like Insurance premium, trade finance approvals, credit card payments
Increased Process Efficiencies and Collaboration
- Helps collaborate seamlessly with the bank’s many business engines, optimizing process time and responsiveness to customer imperatives
- Provides flexibility to assign priority to events, channels, and modes of execution
- Track failures such as undelivered alerts and reroute notifications through alternate modes for uninterrupted service
Better Risk and Compliance
- Control center view to perform inquiries on exceptional activities like suspicious transactions, abnormal spending
- Effective risk management by notifying users of customer data risk alerts like KYC compliance, transaction monitoring
- Enable banks to comply with diverse customer-related regulatory requirements, including opt-in/opt-out consent and data privacy
Let’s Discuss
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