Enhance Customer Insights and Drive Growth
The Finacle Customer Data Hub is a comprehensive, cloud-native solution designed to centralize and streamline customer data management across banking. The solution offers the flexibility to configure either as the ‘principal’ system of records, or ‘shadow/parallel’ customer data management. It facilitates handling of multiple customer profiles across segments like retail, corporate and SME.
In today’s data-driven world, having a unified view of customer data is crucial for delivering personalized services and staying competitive. The Finacle Customer Data Hub offers enhanced security, and seamless integration capabilities, making it an essential tool for modern banks.
Unified Customer Profiles
Make Customer Data Work Across Your Business.
- Develop comprehensive profiles for existing customers, potential clients, partners, and marketing leads to create personalized marketing strategies and improve customer engagement
- Classify customers into categories such as Retail, Corporate, Group, or Global profiles to tailor specific needs and services across segments
- Collect and analyze over 200 customer attributes, including relationship history, product and service preferences, business information, tax details, etc. to gain deeper insights into customer behavior and enable more informed decision-making
Consistent Customer Understanding
- Intuitive dashboard providing actionable insights, enabling quicker and more informed business decisions
- Flexible attribute configuration to adapt to specific business needs, ensuring the solution grows with your business
- Robust search capabilities across multiple attributes, allowing for efficient data retrieval and comprehensive analysis
- Widget-based visualizations offering a holistic view of customer profiles, product relationships, frequent actions, and spending patterns with “Customer 360”
Seamless Data Exchange
- Integrate with internal and external applications to enhance connectivity and operational efficiency
- Import data from multiple sources using APIs to establish a single source of truth, ensuring data consistency
- Consolidate, stitch, and edit data attributes while synchronizing with downstream applications to maintain data integrity and support smooth workflows
- Ensure data accuracy and regulatory compliance through unified data quality checks, sanity validations, and compliance assessments for both Finacle Core Banking and non-Finacle applications
