Redesigning Customer Engagement for the New Normal
Customer engagement, the cornerstone for banking business growth is saddled with technology silos, manual processes, leading to fragmented and inconsistent journeys across the customer lifecycle. As channels of customer engagement multiply, and new developments are changing the baseline for customer experience, and innovating and elevating customer engagement has to be a strategic focus for financial institutions. Hear from senior leaders of global banks which have cracked that code, as they share their first-hand experience and insights of driving digital initiatives in the new normal and drive growth.
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