ESG in banking

ESG-conscious banking should create new and future-proof value streams to build a sustainable and resilient business.
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Everest Group PEAK Matrix

A comprehensive solution delivering a full spectrum of wealth products as great experiences. It also improves the productivity of financial advisors and streaml
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Subsidiary of an American Bank in Indonesia

Find out how a leading American bank adapts to a digitalized trade and supply chain finance operations as a part of its larger transformation by leveraging Finacle Trade Finance Solution Suite.
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Better Banking

Featured Content

Recomposing Banking: Leading the Digital Continuum

Report gives you a glimpse of the major areas where recomposing banking will create significant impact and value, Infosys Finacle has put together a report on..
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Core Banking on Cloud: Navigating to the Fast Lane

Take a deep dive into cloud-based core banking and explore the imperatives, opportunities and challenges, and the hallmarks of a robust solution.
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Embracing Payments Composability

A step-by-step guide for maximizing Real Time Payment opportunities by embracing Payments Composability...
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Insights

Featured Content

Shaping Banking’s Next: Banking Technology Trends for 2025 and Beyond

The banking industry has been balancing disruption and opportunity for several years now, and the pace of change shows no signs of slowing as we move into 2025 and beyond.
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Virtual Accounts 2.0: Surpass Conventional Cash Management and Unlock Next-Gen Possibilities

Virtual Account Management was a groundbreaking shift in the banking landscape, revolutionising use cases like cash concentration, pooling, centralised treasury management, and in-house banking (POBO, ROBO, COBO)
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Unlocking Hybrid Cloud

As banks push forward with their digital transformation agenda, cloud serves as a pivotal enabler. Each bank, at varying stages of adoption, crafts its unique path, dictated by context, regulations, and risk appetite.
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Featured Content

Banking on Cloud

This report from Infosys Finacle delves into the need for accelerating cloud adoption, highlights the current state of the industry, and puts forth key recommen
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Omdia Universe | Cloud-based Core Banking

In the report, Omdia highlights the following key capabilities of leading cloud-based core banking providers:
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Clients Stories

Featured Content

Emirates NBD

Emirates NBD consolidates its operations on a single version for scalability, agility, and standardization.
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A Global Top 5 Bank

Discover how a global top 5 bank headquartered in the US accelerated payments transformation.
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Union Bank of India

Union Bank of India launches Union Virtual Connect (UVConn) by leveraging WhatsApp to provide customers personalized banking services.
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Finacle Case Management

Respond Faster, Resolve Smarter, and Deliver Seamless Service

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Finacle is a global company with multi-country expertise, capability and reach

BRANCHES

COUNTRIES

OVER A BILLION PEOPLE

BILLION ACCOUNTS

Deliver the Service Modern Customers Expect

Finacle Case Management is a cloud-native, host-agnostic platform designed specifically for financial institutions to streamline and automate the resolution of complex service requests, disputes, and exceptions efficiently across retail, corporate, SME, and bank’s internal teams. Finacle Case Management delivers 360° visibility, intelligent routing, and SLA-based tracking, enabling your bank to respond faster and resolve smarter.

Unlike traditional customer service tools, Finacle Case Management provides a seamless experience across all service channels, empowering banks to deliver consistent, high-quality service in today’s digital-first banking environment.

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Vital Attributes for Success

These are the essential components that enable efficient case tracking, resolution, and compliance.

Unified Solution - Supports customers, agencies, and bankers with consistent service delivery across all touchpoints.

Tiered Support & Escalation Process - Flexible service request management with configurable and predefined turnaround times and workflows.

Seamless Experience - Real-time case visibility across channels for frictionless, transparent interactions.

Multi-Enabled - Multi-language, multi-entity, and multi-time-zone support for smooth operations across geographies.

Drive Outcomes That Matter to Your Bank

Enable precise monitoring, proactive service, and continuous evolution.

Better Customer Experience

Boost customer satisfaction by reducing waiting times and speeding up responses.
Foster trust with real-time, cross-channel transparency.

Better Operational Efficiency

Free staff for high-value tasks by automating routine escalations.
Enhance speed and efficiency by leveraging data insights.

Better Scalability & Security

Maintain exceptional service quality even during demand surges.
Protect sensitive data with advanced security measures and transparent access controls.

Core Banking on Cloud: Navigating to the Fast Lane

Take a deep dive into cloud-based core banking and explore the imperatives, opportunities and challenges, and the hallmarks of a robust solution.

Innovation in Retail Banking

The 14th edition provides benchmarks on global banking innovation investments, competitive landscape, progress with digital transformation, and success with...

Recomposing Banking: Leading the Digital Continuum

Report gives you a glimpse of the major areas where recomposing banking will create significant impact and value, Infosys Finacle has put together a report on..

Digital Core Modernization for a Bankable Future

This paper delves into the need to accelerate core modernization, highlighting the current state of the industry and the key approaches to transforming to a...