Onboarding Your Way, Orchestrated on One Platform
Design bespoke customer experiences using your preferred technology stack or accelerate deployment with ready-to-use journeys. Finacle Digital Onboarding provides the orchestration, context management and reusable platform capabilities required to deliver consistent onboarding across products, segments and channels.
It is a composable, multi-segment, and multi-product solution designed to transform experience for retail, commercial, and corporate customers.
Built on Finacle's fully composable and API-first platform, it empowers banks across 100+ countries to innovate swiftly and achieve exceptional customer engagement and operational efficiency.
Crafting Exceptional Journeys for Lasting Customer Loyalty
Discover how Rakbank enabled seamless Digital Onboarding for SMEs
Fast, frictionless, and compliant digital account opening and onboarding
Paperless online account opening in multiple currencies for both New to Bank and existing business entities via digital channels
Efficient orchestration of customer data and documentation, minimizing onboarding time
Advanced Architecture
Discover how Australian Military Bank revolutionized their customer onboarding process
Opening new accounts in under 2 minutes.
Originating savings, deposits, and loan accounts digitally.
Completing real-time identity, sanctions and fraud checks using Finacle APIs.
Configure, Connect and Scale Onboarding Journeys
Learn how First Bank of Nigeria has revolutionized its customer onboarding process by integrating Finacle core banking and advanced AI technologies, delivering a seamless and secure experience. Key enhancements include instant account issuance, mobile-friendly onboarding, automated e-KYC, and robust security measures. This transformation has significantly reduced account opening time from 32 minutes to 3 minutes, cut customer acquisition costs by 15%, and empowered self-service upgrades. The bank's innovative approach underscores its commitment to superior customer experiences and long-term relationships.
Turn Flexible Onboarding into Business Outcomes
- Deliver differentiated experiences with the freedom to build bespoke journeys or adopt ready-to-use templates.
- Launch journeys faster using configurable flows, reusable components and standardized orchestration services.
- Maintain context across channels so customers can begin, pause and continue journeys across digital and assisted touchpoints.
- Support complex onboarding needs across individual, commercial and corporate customers, including multi-stakeholder processes.
- Respond faster to change by configuring workflows, validations and journey templates as business and regulatory requirements evolve.
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